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General

What Are Your Opening Hours?


While you can book us online or over the phone, please be advised that an appointment is required during opening hours for our office.

Our operating hours are 24 hours per day, meaning that we may execute cleaning activities outside of our opening hours depending on the circumstance.

We are also available during public holidays (booking prior is required).

Our opening hours are as follows:

Monday 8AM–9PM
Tuesday 8AM–9PM
Wednesday 8AM–9PM
Thursday 8AM–9PM
Friday 8AM–9PM
Saturday 9AM–8PM
Sunday 10AM–7PM

Open hours: time during which our office is open for customers.
Operating hours: time during which our technicians conduct cleaning activities.

Visit our Opening & Operating Status to keep up to date when our company is open or temporarily closed.

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Why Should I Trust Complete Clean?

With over 20 years of collective experience, we are devoted to providing exceptional service, reliability, and quality workmanship.

Complete Clean is proud to offer professional residential and commercial cleaning services and employ cleaners who pride themselves on top-quality services. After undergoing a background check, each member of our team is thoroughly trained on every step of our detailed cleaning procedures.

We use only the best cleaning and sanitizing practices and are fully insured, providing financial protection against claims resulting from injuries and damage to people and property.

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What Happens To My Personal Details?

All your information is kept strictly confidential.

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Is Your Company Licensed And Insured?

Yes, we are certainly licensed and insured.

Complete Clean is licensed under the Cayman Islands laws to carry out the trade and business of janitorial services. Our company has a liability insurance policy that provides financial protection against claims resulting from injuries and damage to people and property.

If you require any of these documents, we will be happy to send you.

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Are You Pet-Friendly?

Yes, we are!

All of our cleaning technicians are comfortable with your furry friends. All general cleaning products used by Complete Clean are eco-friendly and completely safe for pets.

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Do I Have To Do Anything To Prepare For My Cleaning Service?

Here are some simple steps to follow prior to us arriving.

  • Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method.
  • Turn off the alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
  • The customer has 30 days to request or report damaged or broken items for replacement or repair. After 30 days customer assumes liability.
  • Let us know how we are doing. Complete the Customer Service Evaluation that is left at the time of service, or submit your comments online at Google Reviews, EcayFacebook, Instagram, or EcayOnline. We appreciate your feedback and review, and use them to help improve our services!
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Will You Send The Same Cleaner Each Time?

Not necessarily but most of the time. We make our best effort to send the same cleaner each time since it’s the most efficient and it will give you the chance to become comfortable and acquainted with your cleaner. However, we do not guarantee it.

You can let us know your preferences to ensure consistency with our work. If you have a preferred cleaner, we will make every effort to have them service your property.

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Do I Have To Be Home When You Are Cleaning?

No. As long as you have a way to let us in when you are not home, there is no reason for you to have to be there. However, you should feel comfortable being at home if you choose.

All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

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What Happens If I Am Not Happy With The Service I Received?

Let us know, immediately!

We do make mistakes, but we guarantee nothing less than a flawless resolution to our mistakes. Complete Clean offers a guarantee for those scenarios where you are not fully happy with our services.

If you are unsatisfied with your service, please let us know within 48 hours of the service in question. We will send a cleaning technician along with a cleaning supervisor back to handle any issues, free of charge. No questions asked.

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Do You Offer A Satisfaction Guarantee?

Your business is important to us and we want to make sure you are happy and completely satisfied.

If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on Google Reviews profile so others can see what our service has to offer. We love to read customer reviews!

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If There Is A Problem, Who Can I Call?

Our reputation depends on our exceptional standards which we take very seriously. However in the unlikely event of any concern, please telephone us our Managing Director, Luraine Freeman, on either +1 (345) 939-5148 or +1 (345) 325-4922, or email us at info@completecleanky.com, and we will do our utmost to resolve it immediately.

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Do You Offer Any Other Services A Part From Cleaning and Sanitizing?

Yes, our brother company, Complete Cut, offers landscaping and gardening services.

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Services

Do I Need To Supply My Own Cleaning Supplies Or Vacuum?

No. You are not required to provide any cleaning supplies, products, or a vacuum. Each of our cleaning technicians is outfitted with professional-grade tools and eco-friendly cleaning supplies. If, however, you would rather we use your own supplies and/or products, just let us know!

We can take customized requests if you would like a certain product used in your home or in a specific area of your home.

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What’s The Difference Between General Cleaning And Deep Cleaning?

Deep cleaning is different from regular cleaning because it reaches the deep grime and dirt in your home that builds up overtime. It covers areas that aren’t traditionally covered by a regular clean. For example: inside kitchen cupboards, and behind appliances such as stove, fridge and washing machine.

Generally, we’d advise that one-off deep cleaning is organized one to two times per year.
In addition to deep cleaning, you should be completing general cleaning on a weekly or fortnightly basis.

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Booking

How Do I Book A Cleaning Appointment?

Hiring Complete Clean for cleaning and sanitizing services is quite easy.

Simply head over to our website’s Booking page, then select the service you require as shown in the screenshot below.

Fill out the form, including all required fields and your specific needs.

How To Book Your Cleaning Appointment on Complete Clean Website - Cayman Cleaning Services

You can also make your booking via phone call or Whatsapp message, using either contact:
+1 (345) 939-5148 or +1 (345) 325-4922.

With 24 hours, a representative from Complete Clean will respond to your booking inquiry via email, confirming your schedule or suggesting the earliest available schedule. We will also send you our general cleaning and/or deep cleaning checklist along with any important information regarding your cleaning requirements including the service fee.

That’s it!

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Payments

How Do I Pay For My Appointment?

Payments for services are to be made after receiving an invoice from us following the cleaning execution. Payments are accepted via online banking, by check, or cash.

All rates are in Caymanian dollars. We do not require a credit card on file for appointments.

Our payment credit term is Net 30 days. An “Outstanding Bill Reminder” is typically sent 14 days after an invoice is sent.

 

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Policies

Do You Have A Quality Policy?

Yes, we do! As part of our commitment to our service quality and to ensure client satisfaction, we have implemented an Integrated Management System and are adherent to the ISO 9001 standard.

Quality objectives have been established and are monitored by the Managing Director. This plan is continually reviewed informally and is also formally reviewed during meetings with the property owner or site manager. Complete Clean complies with all legislative and regulatory requirements and is committed to providing a high-quality service to our customers.

We encourage customer feedback to assist with the continuing development and refinement of our processes, which we believe allows us to fulfill and exceed our customer’s expectations. Our customers receive a high-quality service because of our rigorous cleaner selection process.

Complete Clean has a pre-engagement assessment process to ensure the cleaner is suitable for the work required at the standard expected. This is supplemented with regular on-site monitoring of their work, and in addition, our online Time & Attendance logbook.

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Do You Have a Cancellation Policy?

We strive to maintain long-term relationships, but we understand there may be certain circumstances where that is not possible.

In that case, a customer may elect to cancel their contract with 30 days’ written notice for any cause and without penalty.

A new customer may elect to cancel their booking with 1 week written notice for any cause and without penalty.

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Do You Have A Health And Safety Policy?

Yes.

The health, safety, and welfare of all people involved in Complete Clean’s business or our contacts are of primary concern. This concern is reflected in how we plan our work activities, equip our employees and perform and control our work processes. Complete Clean’s management system forms part of the Integrated Management System, which is compliant with ISO 9001:2015 and applies to all operations and services of Complete Clean. All employees, management staff, and cleaning staff are expected to comply with the spirit of this policy. Complete Clean’s objective is to provide a healthy and safe work environment where all of our clients’ employees can work productively, and their customers can visit without risk of injury or illness. Occupational health and safety objectives and targets have been identified which support this policy. Through consultation with our employees and our clients, we are committed to the continual improvement of our occupational health and safety performance and the maintenance of our management system in compliance with all applicable legislation. Complete Clean operates a healthy and safe workplace by providing and maintaining:

  • Safe cleaning tools and equipment;
  • Protective clothing and safety equipment;
  • Safe work practices and procedures;
  • Information, training, and supervision:
  • Regular meeting with a review of performance; and
  • Measurable objectives to monitor improvement.

Complete Clean’s Managing Director accepts overall responsibility for the effectiveness of workplace health, safety, and welfare, ensuring the requirements are implemented and conveyed to cleaning staff. Our cleaning staff is encouraged to communicate and be involved in health and safety matters, to comply with our Integrated Quality Management System, and to:

  • Adhere to safe work practices, procedures, instructions, and rules;
  • Raise any occupational health and safety concerns or issues with Complete Clean management;
  • Perform all duties with regard to their own and other’s health and safety; and
  • Co-operate with management to ensure health and safety responsibilities are fulfilled.

In pursuit of these aims and objectives, Complete Clean undertakes to comply with relevant health and safety legislation and regulations under the Cayman Islands’ Department of Health Regulatory Services and the Department of Employment Relations.

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Do You Have An Environmental Policy?

We definitely do!

Complete Clean’s Environmental Management policy applies to all operations and services of the business.

All of our employees, management staff, and cleaning staff are expected to comply with the spirit of this policy. The Managing Manager promotes environmental awareness to the cleaning staff to increase understanding of environmental matters. They, in turn, provide full consideration to the care of the air, land, and water, and to the community health and heritage which may be affected by these activities and therefore minimize Complete Clean’s carbon footprint.

We aim at achieving continual environmental improvement through the implementation of an Integrated Management System. Our objectives and targets are identified in our Quality Assurance Plan. These objectives and targets include factors where the potential environmental effects of our activities can be improved and better controlled.

The environmental objectives are regularly monitored, and the environmental performance is audited as part of the Integrated Management System in line with the internal audit schedule.

To fulfill these commitments, Complete Clean observes all environmental laws, standards, and regulations, and uses wherever possible, products that promote the use of less (or no) chemicals.

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Residential Cleaning

We focus on the details and strive to provide hassle-free, convenient, and efficient janitorial and sanitizing services designed to your specific needs and busy lifestyle at the most competitive prices.

Commercial Cleaning

We aim to guard your premises and your brand’s image while simultaneously taking care of your staff’s health and creating a pleasant working environment through our green cleaning.

Contact Us

Contact Information

LOCATION

216 Shedden Road, George Town
Grand Cayman, Cayman Islands

PHONE

+1 (345) 939-5148
+1 (345) 325-4922

EMAIL

info@completecleanky.com

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