Frequently Asked Questions

While you can book us online or over the phone, please be advised that an appointment is required during opening hours for our office.

Our operating hours are 24 hours per day, meaning that we may execute cleaning activities outside of our opening hours depending on the circumstance.

We are also available during public holidays (booking prior is required).

Our opening hours are as follows:

Open hours: time during which our office is open for customers.
Operating hours: time during which our technicians conduct cleaning activities.

Visit our Opening & Operating Status to keep up to date when our company is open or temporarily closed.

With over 20 years of collective experience, we are devoted to providing exceptional service, reliability, and quality workmanship.

Complete Clean is proud to offer professional residential and commercial cleaning services and employ cleaners who pride themselves on top-quality services. After undergoing a background check, each member of our team is thoroughly trained on every step of our detailed cleaning procedures.

We use only the best cleaning and sanitizing practices and are fully insured, providing financial protection against claims resulting from injuries and damage to people and property.

At Complete Clean, we understand that pets are an important part of many families, and we welcome them in our clients’ homes. Our team of professional cleaners is comfortable working around pets and can provide pet-friendly cleaning services upon request.

However, to ensure the safety of our team and your pets, we ask that you let us know ahead of time if you have any pets in your home. This information will allow us to take any necessary precautions and prepare our team accordingly.

We also ask that you take any necessary steps to ensure your pets are secure and safe during our cleaning services. This includes keeping them in a separate room or section during the cleaning process to prevent any accidents or injuries.

If you have any questions or concerns about our pet-friendly cleaning services, please don’t hesitate to contact us. We are happy to work with you to create a cleaning plan that accommodates your pets and meets your cleaning needs.

At Complate Clean, we strive to provide the highest quality cleaning services to all our clients. If for any reason you are not completely satisfied with the service you received, please let us know as soon as possible.

We offer a satisfaction guarantee and will work with you to address any concerns or issues you may have. Our team will do everything we can to ensure that you are completely satisfied with the cleaning service we provide.

If you are not happy with any aspect of our cleaning service, please contact us within 24 hours of your cleaning appointment. We will send a team member to your home to address any issues and make any necessary corrections to ensure your satisfaction.

We take all feedback seriously and use it to improve our services and ensure that we are meeting the needs of our clients. Your satisfaction is our top priority, and we will do everything we can to make sure you are completely happy with our cleaning service.

If you have any further questions or concerns about our satisfaction guarantee, please don’t hesitate to contact us. Our team is always happy to assist you and address any questions or concerns you may have.

No, you do not have to be home during our cleaning service. Our team of professional cleaners is fully trained, experienced, and trustworthy, and we understand that our clients have busy schedules and may not always be available during our cleaning appointments.

If you cannot be home during our cleaning service, we can arrange for a secure way to access your home, such as providing a spare key or setting up a temporary code for our team to enter. We will also make sure to securely lock up and leave your home as we found it.

We understand that having a stranger in your home can be a concern, which is why we take every precaution to ensure the safety and security of your home and belongings. All our cleaners undergo a thorough background check and are fully insured, so you can have peace of mind knowing that your home is in good hands.

If you have any further questions or concerns about our cleaning services or security measures, please don’t hesitate to contact us. We’re always happy to provide more information and address any concerns you may have.

Yes, Complete Clean is fully licensed and insured. We understand that accidents can happen, which is why we have taken every precaution to ensure that we are fully covered in the unlikely event of any mishap.

Our company holds all the necessary licenses and permits required to operate our cleaning services legally and safely in the Cayman Islands. Additionally, we carry comprehensive insurance coverage, including general liability and workers’ compensation insurance, to protect our clients and our team.

By choosing Complete Clean, you can have peace of mind knowing that you are working with a reputable and reliable company that takes every precaution to ensure the safety and satisfaction of our clients.

If you have any further questions about our licensing or insurance, please don’t hesitate to contact us. We’re always happy to provide more information and clarify any concerns you may have.

To ensure that your cleaning service goes smoothly and efficiently, we recommend that you take a few steps to prepare your home ahead of time. These preparations will not only help our team of professional cleaners do their job quickly and effectively, but also ensure that you get the most out of our cleaning services.

Here are a few things you can do to prepare for your cleaning service:

• Provide access: If you will not be home during our cleaning service, please make arrangements to provide access to your home, such as providing a spare key or setting up a temporary code for our team to enter.
• Tidy up: While our team of cleaners will take care of the deep cleaning, it is helpful if you take some time to tidy up your home before our arrival. This includes clearing any clutter, putting away any loose items, and straightening up any furniture.
• Secure valuables: While we take every precaution to ensure the safety of your belongings, we recommend that you secure any valuable items or fragile objects before our arrival. This will give you peace of mind and prevent any accidental damage.
• Make special requests: If you have any specific cleaning requests or areas of your home that require extra attention, please let us know ahead of time. This will allow us to prepare our team and ensure that we can meet your cleaning needs.

If you have any further questions or concerns about preparing for your cleaning service, please don’t hesitate to contact us. Our team is always happy to provide more information and assistance.

We are dedicated to providing our clients with top-notch cleaning services, which is why we offer a satisfaction guarantee. We understand the importance of meeting our clients’ needs and strive to exceed their expectations.

If you are not completely satisfied with our cleaning services, please let us know within 24 hours of your appointment, and we will do everything we can to rectify the issue. We value your feedback and use it to continually improve our services to meet our clients’ expectations.

Our satisfaction guarantee is a testament to our commitment to providing the best cleaning services in the Cayman Islands, and we stand behind every cleaning appointment we complete. If you have any questions or concerns about our satisfaction guarantee, please do not hesitate to contact us. We are always available to help you.

At Complate Clean, we strive to provide consistent and reliable cleaning services to all our clients. While we cannot guarantee that the same cleaner will be available for every appointment, we make every effort to assign the same cleaner to your home whenever possible.

We understand that having a familiar face in your home can be important, and we believe that consistency is key to building trust and rapport with our clients. That’s why we do our best to assign the same cleaner to your home for each cleaning appointment.

However, there may be times when your regular cleaner is unavailable due to illness, vacation, or other unforeseen circumstances. In these cases, we will notify you ahead of time and assign another qualified cleaner to your home. Rest assured that all our cleaners are fully trained, experienced, and professional, and will provide the same level of high-quality service that you expect from Complate Clean.

If you have any further questions or concerns about our cleaning services or the assignment of cleaners, please don’t hesitate to contact us. Our team is always happy to assist you and address any questions or concerns you may have.

At Complate Clean, our focus is on providing exceptional cleaning and sanitizing services to our clients. However, we also have a sister company, Complete Cut, that specializes in landscaping and gardening services.

If you are interested in landscaping or gardening services, we encourage you to visit the Complete Cut website to learn more about their services and how they can help you beautify your outdoor spaces. They offer a wide range of services, including lawn maintenance, hedge trimming, tree pruning, removal and more.

While Complate Clean does not offer any services outside of cleaning and sanitizing, we are happy to work with Complete Cut to coordinate cleaning and landscaping services for your home or business. We understand that many of our clients have busy schedules and appreciate the convenience of having both cleaning and landscaping services provided by trusted professionals.

If you have any further questions or would like to schedule cleaning and landscaping services, please don’t hesitate to contact us. Our team is always available to assist you and address any questions or concerns you may have.

Our reputation depends on our exceptional standards which we take very seriously. If you encounter any issues or problems with our cleaning services, please call us right away on either +1 (345) 939-5148 or +1 (345) 325-4922, or email us at [email protected], and and we will work to resolve the issue promptly.

We value our clients and take all feedback seriously. If there is anything we can do to improve your experience with our cleaning services, please let us know, and we will do everything we can to make it right.

You can count on us to be there for you if you ever encounter any problems with our cleaning services. Our goal is to provide the best possible service and exceed your expectations at every appointment. Our team is always happy to assist you and address any questions or concerns you may have.

At Complete Clean, we take the privacy and security of your personal details very seriously. We only collect the information necessary to provide our cleaning services, and we never share or sell your personal details to any third parties.

All personal information you provide to us, including your name, address, phone number, and email address, is securely stored and protected using industry-standard security measures. We comply with all applicable data protection laws and regulations to ensure that your personal details are kept safe and confidential.

If you have any concerns or questions about how we handle your personal information, please don’t hesitate to contact us. Our team is always happy to assist you and provide more information on our privacy and security practices.