Updated Payment Terms and Late Fee Policy for Commercial Cleaning Services
Effective Date: September 12, 2025
Complete Clean Limited has implemented revised payment terms and late fee policies for all commercial service clients. These changes are instituted to mitigate the operational and financial impact of delayed payments. The updates take effect on September 12, 2025.
1. Revised Payment Terms
All commercial invoices issued on or after the effective date are subject to NET 14 terms. Full payment is required within 14 calendar days of the invoice date. This replaces the prior NET 21 standard.
2. Late Fee Policy
Invoices not paid by the 15th day after issuance incur a one-time late fee of 5% of the unpaid balance. The late fee is capped at KYD 100 per invoice. This charge is fixed and does not accumulate over time.
3. Service Suspension Conditions
Any account that remains unpaid 30 days past the invoice due date is deemed delinquent. In such cases, all commercial cleaning services may be suspended. Services do not resume until the full overdue balance—including the late fee—is paid.
4. Enforcement Protocol
Late fees are applied automatically. Any exception must be approved in writing by Complete Clean management. Non-enforcement on any past occasion does not nullify enforcement rights for future invoices.
5. Administrative Measures
Invoice reminders continue to be issued for both current and past-due accounts. Clients are responsible for monitoring invoice timelines to ensure compliance and avoid service disruption.
6. Payment Currency and Methods
Payments may be made in Cayman Islands Dollars (KYD) or the equivalent in United States Dollars (USD). Accepted methods include electronic funds transfer (EFT), card payment, cheque, or cash.
These revised terms are enforceable across all commercial contracts effective September 12, 2025. Complete Clean Limited applies these conditions uniformly to protect business continuity and resource allocation.
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Complete Clean Limited
