At Complete Clean, we know that life gets busy. But staying on top of your cleaning invoices is more than a billing detail—it’s how we keep your service consistent, reliable, and hassle-free. This updated article walks you through our revised payment terms and late fee policy, effective September 12, 2025, for all residential and commercial clients.
Whether you’re a homeowner, property manager, or business owner, these changes are designed to improve clarity, reduce service interruptions, and support ongoing service quality.
Why We Updated the Policy
Late payments may seem like a minor inconvenience, but their cumulative impact disrupts more than cash flow:
- Scheduling Delays: Invoices fund staffing, scheduling, and supplies. Delays interfere with service planning.
- Administrative Costs: Chasing unpaid invoices takes time away from what we do best—cleaning.
- Service Consistency: Predictable payments help us maintain the standards you expect.
By refining our payment policy, we’re improving transparency, reducing friction, and protecting continuity—for you and for us.
Updated Payment Terms: NET 14
Effective September 12, 2025, all invoices issued by Complete Clean are subject to NET 14 terms. This means:
- Full payment is due within 14 calendar days of the invoice date
- Applies to all residential and commercial cleaning engagements
- Replaces the previous NET 21 policy
Late Fee Application: 5% One-Time, Capped at KYD 100
To discourage continued delays and support fairness, our late fee is now structured as follows:
- A 5% one-time late fee will be applied if payment is not received by the 15th day
- The late fee is capped at KYD 100 per invoice, regardless of invoice size
- The charge is not recurring, not compounded, and is applied uniformly
Service Suspension After 30+ Days Overdue
If an account remains unpaid 30 days beyond the due date, the following applies:
- Services will be temporarily suspended
- Outstanding invoices (including late fees) must be paid in full to resume service
- Clients will be notified prior to suspension
This measure is necessary to ensure schedule integrity and resource availability for all clients.
Enforcement Terms: No Waiver, No Exceptions Without Written Approval
- Late fees are automatically enforced
- Any exemption requires written authorization from management
- Non-enforcement on one invoice does not waive rights for future enforcement
This ensures consistency, accountability, and legal clarity in how we manage accounts.
Invoice Reminders and Account Responsibility
To help you stay on track:
- Reminders will continue for both new and unpaid invoices
- It is your responsibility to monitor due dates and avoid late penalties
Proactive communication is always welcome if circumstances arise.
Payment Options and Accepted Currencies
- Accepted currencies: KYD and USD
- Accepted methods: Online banking (EFT), credit/debit card, cheque, and cash
You’ll find payment details on every invoice for convenience.
Why Timely Payments Matter—for You and for Us
This policy isn’t just about enforcement. It’s about upholding the standard of service we promise:
For You
- Reliable scheduling
- No surprise service interruptions
- Continued access to a trusted cleaning partner
For Us
- Stable operations and payroll
- Efficient planning across teams
- Ability to reinvest in quality and staff training
Your timely payment helps us keep our commitment to excellence.
Need Specific Terms?
Our residential and commercial late fee policies are available in full:
Final Note
We understand things happen. If you foresee a payment issue, let us know before the due date. Communication helps prevent disruption and ensures we can continue to serve you effectively.
Thank you for your trust in Complete Clean.
